Terms of Service
Last updated October 19, 2026
These Terms of Service ("Terms") are a binding agreement between you and Whitevan ("Whitevan," "we," "us," or "our") governing your access to and use of the Whitevan website, mobile app, and related on-demand home services platform (the "Service"). By visiting the Whitevan website, creating an account, signing in via a third-party identity provider, uploading content, or otherwise using any part of the Service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. Platform role
Whitevan is a booking platform. We connect homeowners ("Customers") with independent Heat & Air, plumbing, electrical, dryer vent, roofing and remodeling businesses ("Service Techs"). On-demand dispatch is available in the Oklahoma City, Tulsa, Dallas-Fort Worth, Houston, Austin and San Antonio metros. Roofing and remodeling estimates are available in every city we serve, plus anywhere in Oklahoma. Whitevan does not perform home services and does not supervise, direct or control how a Service Tech does the work.
2. Independent Service Techs
Service Techs are independent businesses and independent contractors. They are not employees, agents, partners or joint venturers of Whitevan. Each Service Tech confirms at sign-up that they hold every license their trade and area require and carry their own general liability insurance. Any agreement for the work itself is between you and the Service Tech.
3. Warranties, guarantees and insurance
Any warranty, guarantee or insurance coverage for the work, parts or materials is provided by the Service Tech, not by Whitevan. Whitevan does not warrant the quality, safety, legality or timeliness of any work.
4. Service call charge
Heat & Air, plumbing and electrical requests carry a flat $149 service call that covers the Service Tech's trip and onsite diagnosis, plus a processing fee of 4.75% (minimum $2.00). Tune-ups and dryer vent cleaning use their listed starting price plus the same processing fee. Your card is saved at booking with a card check through our payment processor Stripe; nothing is charged then. When the accepted Service Tech taps On my way, a temporary authorization hold for that amount is placed on your card. The hold is captured when the Service Tech arrives at your home, with payment held until job completion. Nothing is charged, and any hold is released, if no Service Tech accepts your request or the Service Tech cancels or does not show up. Prices shown are starting prices; the optional right-now surcharge is billed after the job.
4A. Cancellation
You must pick a reason when you cancel, but the reason does not decide the fee; Whitevan decides it from the Service Tech's location and the request's timestamps. Right-now requests are free to cancel until the Service Tech taps On my way and for 2 minutes after. Scheduled requests are free to cancel until 4 hours before the visit window starts; inside 4 hours, a fee applies only once the Service Tech has tapped On my way. After those points the cancellation fee is $50.00 plus a 4.75% processing fee ($52.38 total), captured from the hold with the rest released. The $50.00 goes entirely to the Service Tech for the wasted trip; Whitevan keeps only the processing fee. The fee is waived if the Service Tech's live arrival estimate is 15 or more minutes past the arrival time we showed you (or, for scheduled visits, 15 or more minutes past the window start), or if the Service Tech is not moving toward your home. If no one is home or the Service Tech can't get in, the full service call is charged only if the Service Tech's Arrived tap was within about 100 meters of your address, they waited 10 minutes, and they texted you through Whitevan; the Service Tech then receives their service call pay. If a Service Tech cancels or does not show up, you pay nothing and the Service Tech receives a strike; Service Techs with 3 strikes are reviewed for removal.
4B. Rescheduling
Rescheduling is free. You can turn a right-now request into a scheduled one or change a scheduled date or time from your request link. Your Service Tech keeps the job and gets first chance at the new time. Each job includes 2 free reschedules; a 3rd reschedule counts as a cancellation under section 4A. If you reschedule after your Service Tech has tapped On my way, the $50.00 cancellation fee (plus processing) applies for the wasted trip, with the same waivers as section 4A.
5. Homeowner approval of extra work
If the Service Tech finds work beyond the service call, they add it to your bill as itemized line items. Nothing extra is charged until you approve each line item from your text link or your account. A processing fee of 4.75% (minimum $2.00) applies to approved extra work. You may decline any line item.
6. Customer responsibilities
Customers must (a) provide safe, lawful access to the job site, (b) accurately describe the work needed, (c) be present or authorize an adult to be present during the job, (d) not request unlawful or unsafe work, and (e) treat Service Techs with respect.
7. Service Tech responsibilities
Service Techs represent and warrant that they (a) hold all licenses, insurance (general liability and, where applicable, workers' compensation), and registrations required to perform HVAC or plumbing work in the state where the job is located; (b) complete background and identity verification; (c) perform work in a professional, workmanlike manner that meets applicable codes; (d) carry the required tools and supplies; (e) comply with the Whitevan Service Tech Code of Conduct; and (f) accurately report job status. Service Techs are independent contractors solely responsible for their own taxes, insurance, and equipment.
8. Background checks
By applying as a Service Tech, you consent to identity verification and a background check performed by a third- party consumer reporting agency. Whitevan reserves the right to reject or deactivate any Service Tech based on the results in compliance with applicable law.
9. Disclaimers & limitation of liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WHITEVAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WHITEVAN DOES NOT WARRANT THE QUALITY, SAFETY, OR LEGALITY OF ANY WORK PERFORMED BY A SERVICE TECH. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHITEVAN'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO WHITEVAN IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100). WHITEVAN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
10. Indemnification
You agree to defend, indemnify, and hold harmless Whitevan and its officers, directors, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from your use of the Service, your breach of these Terms, your interactions with any Customer or Service Tech, or your violation of any law or third-party right.
11. Dispute resolution & arbitration
Questions or disputes about a charge, a refund or a job: email info@whitevan.co with your request link, or text HELP to (405) 972-8617. We reply within 2 business days. If a dispute is not resolved within 30 days, the process below applies. You and Whitevan agree that any claim arising out of or relating to the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Oklahoma County, OK. YOU AND WHITEVAN WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. You may opt out of arbitration within 30 days of accepting these Terms by emailing legal@whitevan.co.
12. Governing law
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-laws principles. Subject to Section 11, the state and federal courts located in Oklahoma County have exclusive jurisdiction over any non-arbitrable dispute.
13. Termination
Account cancellation. You may close your account at any time from Profile & Settings. Your account, addresses, job history, receipts, and messages are permanently deleted within 30 days of cancellation, except records we must keep for tax, dispute, or fraud-prevention purposes. Deleted accounts cannot be restored. Suspension by Whitevan. We may suspend or terminate your account at any time, with or without notice, for violation of these Terms, suspected fraud, risk to safety, non-payment, or as required by law. We may also retain limited transactional, tax, dispute, and fraud-prevention records as described in our Privacy Policy.
14. Changes
We may modify these Terms by posting an updated version in the Service and, for material changes, notifying you in advance. Continued use after the effective date constitutes acceptance.
15. Contact
Whitevan · 12101 N MacArthur Blvd, Suite A160, Oklahoma City, OK 73162 · legal@whitevan.co